Refund Policy
Groom Lake Gifts wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back guarantee from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed with proof of purchase. No questions asked.
Here's how it works:
- Contact our customer service team by emailing us at care@groomlakegifts.com, Monday- Friday, 9am – 5pm ET. Provide the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up). We must receive refund request notice from you within 60 days from the date you originally purchased the item, for the refund to be valid. We really make it as easy and hassle free as possible.
- We offer our money back guarantee on your most recent Auto-Order.
- Please allow a week to process your request, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account(debit card).
Route Insurance Policies
Marked As Delivered (Stolen)
File claims no earlier than 5 and no later than 15 days from when it was marked delivered
Orders over $100 USD require a police report
Stuck In Transit (Lost)
File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada), 60 days from order date
File claims no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
Damaged
File claims for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.